Saying You Have A “Startup” Is Sexy. Saying You Have A Small Business? Meh…
Just as you’re trying to enjoy your Tender coconut smoothie in peace, you bump into yet another self-proclaimed entrepreneur boasting about their new startup. How their company is set to become the Uber of Augmented Reality Cat Litter Delivery By Edge Cloud Artificial Intelligence-Enriched Drone™. How their mission is to change the world, one organically-grown coconut at a time.
It’s enough to put you off your dosa on masala.
But while they’re clearing space in the spare bedroom to launch the next unicorn, the truth is that 90% of these people don’t have a startup. In the best case, they have a small business. In the worst case, they have a hobby.
Just Because It’s A New Small Business Doesn’t Make It A Startup
Wikipedia defines a startup company as “…an entrepreneurial venture which is typically a newly emerged, fast-growing business that aims to meet a marketplace need by developing a viable business model around innovative product, service, process or a platform.”
Read that last bit again: “Innovative product, service, process or a platform.”
An example of an “innovative product or service”? How about Gayam Motor Works, an automobile brand that designs, manufactures and sells EVs, mainly autorickshaws. Their vehicles have already been sold in more than 15 countries. Or Comfort Product Pvt Ltd., a startup that built the cooling equivalent of a microwave oven to chill drinks.
You know what’s not innovative? An IT consultancy servicing local businesses. A Shopify website selling cosmetics bought in bulk from China. A social network aimed at musicians.
Startups Aren’t Your Average Small Business
A startup may well be a new business, but that doesn’t mean every new business is a startup. The business goals for most startups are very different to those of the average small business.
Startups are all about growth – rapid growth. Everything they do – product/service features, distribution, pricing, support, marketing – is to appeal to what most small businesses would consider a large target market. Now that market may well be ‘niche’, but it will still represent thousands – if not millions – of customers/users.
A small business, on the other hand, isn’t necessarily looking for such a huge customer base. You don’t have to have a big market – you just need a market. In business parlance, small business doesn’t have to be able to scale in order to succeed.
The actual age of the business has little bearing on whether it qualifies as being a startup. Our definition of a startup is rather broader – we define it as any business that hasn’t exited. The exit strategy of most startups is usually along the lines of an IPO, or an acquisition. The exit is pretty much all any investor – bank, venture capitalist, angel, whoever – is going to be interested in. They want to know how (and when) they’re going to get a return on their money. That ROI needs to be pretty awesome since 90% of startups fail.
In contrast, most small business owners have a different long term goal. Often it’s simply to create a vehicle designed to keep them and their employees financially secure for the foreseeable future. Sure, the office may not have a ping pong table, meditation room, or in-house chef. But those millions of innocuous small businesses are what’s powering the economies of pretty much every democracy in the world.
Why Labels Are Important
OK, so a new business isn’t necessarily a ‘startup’ in the true sense of the word. But, at the end of the day, does that really matter? From both a business and marketing perspective, it most certainly does. And this is often where small business owners who think they’re running a ‘startup’ get it wrong.
One of the reasons why startups are in a rush to secure early and mid-stage funding is because most of them aren’t making any money. There may be valid reasons for this – they’re still tweaking the product/service to find the feature sweet-spot, experimenting with positioning/pricing/markets, ramping-up user onboarding, and so on. Regardless, the basic truth is most are running at a loss – and that includes the big-name companies. Uber, for example, made a yearly net revenue of $5.5Bn last year, yet its losses were around $3Bn. For every $1 it makes, Uber spends $1.55, yet it’s hailed (geddit?) as a startup success
All of this is very different situation to a small business not being cashflow-positive due to woeful underfunding.
Startup Marketing vs Small Business Marketing
We’ve all read the stories about how some newbie turned their failing business into a multi-gazillion dollar behemoth using some amazing marketing foresight, all with less money than you’ll find in the back of your sofa. In reality, such successes are about as likely as finding a pure Mexican taco in Old Delhi. In the real world, marketing your business – any business – costs money. You choose digital marketing services, traditional marketing services or any form of marketing, it also costs time which, at the end of the day, is the same thing. Like the say, time is money or rather, time costs money.
Startup marketing is different from small business marketing. A startup’s product or service may be something no-one’s ever seen before, making comparisons difficult. This means they have to make huge initial assumptions on target audience, buyer personas, branding, pricing, distribution, support, and all the rest. They’re waving a wet finger in the air and hoping for the best. It’s only after some time – after a constant iterative process of building, measuring, and learning – when they learn who their market actually is, and what their product or service needs to be.
This is undoubtedly the riskiest albeit most exciting way to business. The adrenaline associated with being a part of a start-up is quite real and very addictive.
Most small businesses, on the other hand, already know what their potential customers look like. They know where their customers are, their expectations, influences, and buying behaviors. Even if they don’t know this, they can find this stuff out pretty easily from market and competitor research.
Calling a Spade a Spade
Stop calling your small business a startup. Unless you’re looking to change the world with your product or service before going public getting acquired 5 years later, you probably don’t have one.
The reason your small business isn’t making money isn’t because you’ve yet to find the right pivot, or have a temporarily-accelerated burn rate. It isn’t because target market awareness is still in the pre-hockey stick phase.
Your small business is struggling because of business model, or perhaps competitive pressure. Maybe the problem lies with funding, planning, or marketing. It may even be an issue with leadership. At the end of the day, your small business is struggling for the same reasons why any business struggles.
Which is precisely why you’re not a startup. And we want to help. Help re-label your business, help in revamping your marketing strategy and help in resolving some of your struggles if not all.
Adsyndicate are long term experts in all forms of marketing. We get great results for everything we do and our satisfied clients are a testament to that. Choose Adsyndicate.
Adsyndicate are 25-year-young, largest independent advertising agency who gave India some monumental and memorable brands. We believe the challenge for brands is to navigate a rapidly evolving digital and innovation landscape. Be the change. And lead in everything we do. Print. Digital. Films. OOH. Events. BTL. And what have you.